SJLibrary.org, a collaboration of San Jose State University and San Jose Public Library system.

homeServicesResearchPaths to LearningAbout Us

Home > Legal Info and Policies > Miscellaneous Policies

REFERENCE DOCUMENT DELIVERY GUIDELINES

print thisPrint This


Text
The King Reference Unit (KRU) Document Delivery assists patrons with their informational, curricular, and research needs. Reference inquiries may involve requests for delivery of full-text materials (especially magazine and journal articles) through email, fax, or postal mail.

Full-text articles available in San Jose Public Library (SJPL) and San Jose State University (SJSU) subscription databases, and photocopies of some print reference materials, may be sent to authorized users (as defined under Requirements and Guidelines below) via email, fax, or postal mail.

Songbook, Sheet Music, & Stock Music Collections are available. Residents of California's South Bay Area are invited to pay an in-person visit to the Dr. Martin Luther King, Jr. Library to make photocopies from the songbook, sheet music and stock music collections. Those who reside outside the library's primary service area may contact their city's local library to request a photocopy through Interlibrary Loan. San José Public Library does not lend material from these collections or mail or fax copies to individuals from these collections.
See: ( http://www.sjlibrary.org/research/special/music_coll/.)
Reference document delivery will be controlled by fair use copyright guidelines and vendor database licensing agreements (which permit remote access only to authorized users as defined below).

Reference document delivery for disabled patrons is governed by the Disabilities Services Policy. (See PL-208)

Postal Mail
  • If authorized users are unable to retrieve the item online, or due to special circumstances cannot come to the library, then they may be provided with an item via postal mail.
  • Documents that exceed seven (7) 8.5" x 11" pages will not be sent by postal mail.
  • Exceptions may be made under extraordinary circumstances, at the approval of the Manager, SJPL Reference & Web Services and/or the Head, SJSU Academic Services.
  • We do not photocopy:
    • fragile items that may be damaged during the process.
    • oversized items, which may be unwieldy and present physical limitations on the photocopying machines.

  • Photocopied items sent by postal mail will have copyright notification stamped on the first page. (See Fair Use from U.S. Copyright Office)
  • Normally information will be mailed within 24 hours.

Fax Mail
  • Authorized users who are unable to retrieve the item online, or due to special circumstances cannot come to the library may be provided with an item via fax.
  • Documents that exceed seven (7) 8.5" x 11" pages will not be sent by fax.
  • Exceptions may be made under extraordinary circumstances, at the approval of the Manager, SJPL Reference & Web Services and/or the Head, SJSU Academic Services.
  • We do not fax:
    • fragile items that may be damaged during the process.
    • oversized items, which may be unwieldy and present physical limitations on the fax machines
    • Documents whose quality would make them illegible when faxed
    • Material which expressly forbids electronic transmission without the copyright holders permission

  • All faxed transmissions to patrons will include a Facsimile Transmission Cover Sheet citing sources and any other relevant information.
  • Faxed items will have copyright notification stamped on the first page.
  • Normally information will be faxed within 24 hours.
  • If the user is authorized and requested information is available electronically, email delivery is preferred to fax.
  • No fees are charged for fax transmission within the United States.
  • Faxes outside the United States are generally discouraged.
  • Customers are responsible for notifying the Library immediately of any problem in fax transmission. If still unusable, the photocopied material will be sent to the patron via the U.S. Postal Service

Subscription Databases

Articles will only be delivered to authorized database users.
For remote access to subscription databases “authorized users” are defined as follows:
  • SJSU: faculty, staff and currently enrolled students of the university.
  • SJPL: current cardholders of San Jose Public Library


If the patron is not an authorized user for remote access to the database, the librarian will offer the following options to the patron:
  • Information about in-house access within the King library (for SJSU and SJPL subscription databases) or branch access (for SJPL subscription databases).
  • Information on library print or microfilm holdings for the item
  • Instruction on how to place an Interlibrary Services request for an article
Applicable Personnel/Departments
Reference

Approval(s)

Reviewed and approved by: Signature/Name Date of Approval
SJPL Co-Unit Head Reference  Joan Bowlby  12/9/05 
SJSU Co-Unit Head Reference  Sandra Belanger  12/9/05 


Distribution
http://sjlibrary.org/legal/others.htm

History & Dates
Category of Policy & WBS#: User Services
Author(s):Lauren Miranda Gilbert and Edith Crowe, Librarians
Authorized by:Sandra Belanger & Joan Bowlby
Date Written:11/15/05
Date Effective:12/9/05
Date(s) of Revision(s):2/20/06; 3/7/07 JB

References
A. Disability Services Policy
B. Fax Cover Template

ID#: XT_107
Supersedes/amends:


Bottom Links